Frequently asked questions
Using Visual Debug to report bugs
General questions
Is Visual Debug Free?
For personal use, Visual Debug is free. You can use it to share feedback on any website.
I want to report a bug to a website, do I need to install anything?
The only thing you need to report a bug is the browser extension - Install Visual Debug
Do I need an account to report a bug?
No, you don’t need to register an account to report a bug.:
Do I get a notification once the bug I submitted is resolved?
Once the website owner resolves the issue, you'll receive a notification via email to let you know. Our notification system is designed to keep you updated on the status of your feedback and bug reports. With Visual Debug, you can rest assured that your feedback is being taken seriously and that issues are being addressed promptly.
How to use Visual Debug
Does Visual Debug work with WordPress, Webflow, Squarespace, Shopify, and other platforms?
Visual Debug is a versatile tool that works on all platforms. Whether you're working on a personal blog or a complex e-commerce site, Visual Debug makes it easy to provide clear and actionable feedback on website elements. Our tool is designed to streamline the feedback process and make it easy for anyone to report bugs or suggest improvements.
What are the available tools to report issue or share feedback?
- Select an element
- Draw on the website
- Send text only comment
How can I hide sensitive information when sharing feedback?
Visual Debug makes it easy to provide clear and concise feedback without compromising privacy. Our tool automatically blurs anything that is outside of the selected element or drawing, ensuring that sensitive information is kept hidden. Plus, with our eraser tool, you can further mark anything that you don't want to be seen. Our blurring and erasing tools are designed to make it easy to report bugs or suggest improvements without compromising privacy.
Using Visual Debug to collect feedback
General questions
Is Visual Debug free for teams?
For teams and organizations, as it stands, it is also free. Premium features will be introduced, but the core product will remain free.
I have a website / web project, do I need to install anything to collect feedback?
Getting started with Visual Debug is easy - all you need to do is install our browser extension! Unlike other feedback tools, there's no code to embed on your project, making it a breeze to get started.
How many projects can I have?
Visual Debug makes it easy to manage all your projects in one place. With our tool, you can create and manage multiple projects without any limits. Whether you're working on personal or professional projects, Visual Debug is designed to streamline the feedback process and make it easy for anyone to report bugs or suggest improvements.
How many team members can I invite?
Getting started with Visual Debug is easy - all you need to do is install our browser extension! Unlike other feedback tools, there's no code to embed on your project, making it a breeze to get started.
Is there a size limit for the files that are uploaded?
The file upload limit is 10MB
Project and domain management
Why do I need to verify my domain in Visual Debug?
Verify the ownership of your domain to gain the ability to hide a project from public feedback. You will also be able to close bug reports and respond to feedback.
How to verify my domain in Visual Debug?
- 1. Login here
- 2. Go to Domains
- 3. Colck on Verification steps and choose the preferred method.
How to make my project private and hide it from the public explorer?
- 1. Login here
- 2. Go to Domains
- 3. Follow the steps to verify the domain if you haven’t done it already
- 4. On the Visibility option, make sure Private is checked
How can I restrict who can report bugs and share feedback on my project?
- 1. Login here
- 2. Go to Domains
- 3. Follow the steps to verify the domain if you haven’t done it already
- 4. On the Restricted option, make sure No is checked.
Integrations and CMS
What integrations are available?
Our Zapier integration will be available shortly. If you need a specific integration, please email us at [email protected] to let us know and we will do our best to prioritise it.
Does Visual Debug work with popular CMS like WordPress, Webflow, Squarespace, Shopfiy, and others?
Yes, Visual Debug works on all major CMS platforms, as well as custom build projects.
